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Professional Development February 2017 Newsletter

Welcome to our monthly email identifying the development opportunities on over the next few months.

This month’s update covers:

If you wish to update your subscription to receive this newsletter via the Professional Development mailing list, please visit the mailing list and select Subscribe or Unsubscribe in the grey panel to the left of the page.

You can also visit the Professional Development team’s pages on the CAPD’s website for more information about what we offer or  follow us on Twitter for regular updates. During February, we’re hoping colleagues from around the university will Tweet and share the most useful thing you’ve learnt since starting work with us @QMULProfDev. We’ll share ours too!


Congratulations are due this month to the following candidates who will receive certificates for the nationally recognised professional development qualifications they have completed through the CAPD:

ILM Level Two Award in Leadership and Management

  • Rhiannon Williams        who works as    Administrator (Capital Projects) in the Estates and Facilities Directorate
  • Amina Begum               who works as   Housing Advisor in the Estates and Facilities Directorate
  • Sarendeep Deb             who works as   Client Experience Coordinator in the Estates and Facilities Directorate
  • Eric Garcia                     who works as   Project Manager in the Estates and Facilities Directorate

The Professional Development team also had their annual quality assurance visit from our awarding body, the ILM’s, quality assurance reviewer, Paul Burgess, and received positive feedback from him on accurate assessment judgments and feedback; well referenced sources of research in learner assessments; and a rigorous and meaningful internal quality assurance process. Consequently, we retain our direct claims status, which means we can request certificates for candidates as soon as they complete their qualification rather than waiting for their work to be sampled at our next quality assurance visit.

Lunch and Learn Sessions Coming Soon

The PD team recognise that taking time out of a busy schedule to focus on professional development isn’t easy, so we are introducing Lunch and Learn sessions on a wide variety of topics that may be of interest to members of staff at QMUL. Topics proposed include:

  • The Benefits of Mentoring for Mentor and Mentee
  • The 70-20-10 approach to professional development
  • Motivation
  • Process Improvement
  • Supporting your Returning Staff Member, e.g. from maternity leave, sick leave, sabbatical etc.
  • Online Security

All colleagues would be welcome to attend these short lunchtime sessions, bringing their lunch with them if they wish. We’ll be including more information on dates, times and locations in future newsletters. If you have an idea for a topic you would like us to consider for a Lunch and Learn session, please let us know on We’d especially welcome suggestions from colleagues who might wish to deliver a short session on their area of expertise that would be useful to other members of staff at QMUL.

New Management Courses

The Professional Development Team is also expanding its Management Development Programme (MDP) with a new programme of study for Senior Managers to start at the end of February. This course is aimed at those who manage other line managers or work at similar grades to colleagues in that position. The MDP differs from our ILM Courses in that it is internally set, rather than having to meet the criteria set by an external awarding organisation, and therefore has a focus on our context at QMUL. Additionally, because it does not lead to a qualification, there are no assignments to complete. Contact us on if you would like to discuss whether this programme would be suitable for you.

New to the Professional Development Team

Lorraine Smith comes to QMUL as Learning & Development Advisor for Professional Development. Lorraine has a breadth of Learning and Organisational Development experience in the Public Sector, most recently from Haringey Council; she has worked closely with Social Care providers in North and East London and with Skills for Care (the Skills Sector Agency), delivering professional development pathways for Health and Social Care practitioners, as well as the essential care skills for non-professional staff.

Lorraine will be supporting QMUL’s drive to develop our capacity for Project Management: an area where she has considerable experience in a Public Sector setting, having been part of LB Waltham Forest’s Centre of PPM Excellence. Lorraine will add to CAPD’s expertise and resources for training delivery, and will also be involved in, among other things, event management, group facilitation, coaching and mentoring.

Copyright Awareness lecture capture now available

The PD team and Anselm Nye from QMUL’s library have been offering a course for members of staff who wish to gain a greater understanding of how to use copyright materials appropriately for teaching or other purposes. On learning of Anselm’s retirement, we organised for his last session to be recorded via Q-review lecture capture and made available on QMplus, to ensure we would have some provision available for those requiring training in this area.

This course will introduce you to the legal definitions of copyright, what it covers and how it is applied. It will also cover licences and exceptions allowed under the law. Its application to teaching & learning will be covered in an optional second half of the session, which will be of particular interest to those with responsibility for production of teaching and learning materials. Copyright compliance is a legal requirement but one that is too often overlooked; this course will ensure you have the basic skills to follow best practice in your work role.

The facilitator, Anselm Nye, has been a member of Library staff at Queen Mary since 1989 and has held the brief for copyright compliance since 2009.  Although he agrees that copyright can be a complex subject, he also believes that understanding copyright law and its exceptions, together with an appreciation of the licences held by College, enables best practice and compliance with a minimum of effort.

The session is suitable for anyone with an interest in copyright but may be particularly relevant to those in administrative and teaching roles. It includes presentations and offered those attending opportunities to participate in activities such as a “game of cards” and a “judge & jury” session to enhance their understanding of the topic. Those viewing the Q-review may wish to skip to the feedback sessions of these activities.

If you are interested in accessing the recording, please contact Joanne-Marie Fowler on

Featured Course: Event Management

PD138 – Event Management is suitable for anyone who organises events as part of their role. The course is step by step guide to the planning and management of events which will be relevant for participants involved in everything from setting up internal meetings to organising larger external events.

Participants should ideally have an event in mind that they can use as a project for activities during the course.

If you are interested in attending, please:

1.     Click here to log in to our course bookings site*

2.     Then click to following link PD138 – Event Management to view the course details and reserve your place on both days.

* If you haven’t previously created an account on the course booking site, e.g. to book your induction, you will need to register first and if you have forgotten your password, you’ll need to organise a reset.

Drop-in advice sessions

You are welcome to come to one of our weekly drop-in advice sessions which are open to all university staff if you want support with identifying and meeting any development needs you have or additional guidance on work you are completing as part of one of our learning programmes. There is no need to book in advance, just turn up on the day. The drop in session times can be viewed via the Professional Development team’s shared calendar (look it up as [shared] CAPD Profdev on the QMUL Outlook calendars) and are posted a month in advance.

This month’s sessions include an online session via Skype for Business (previously known as Microsoft Lync)* to suit those who are unable to or prefer not to attend a session at Mile End. You can attend this session from anywhere you have internet access to a computer, tablet or smartphone and can choose whether to have a video conversation or voice only conversation with us. We’ll even be able to share documents onscreen. To book a place for one of these sessions contact us on and we will send you an invitation via your Outlook calendar. At the time of the session you can simply open the calendar appointment and click on the link it contains to join the meeting.

We are also happy to run drop-in sessions at other QMUL locations for teams who have a number of people interested in speaking to an adviser. Contact us on if you would like to discuss arranging a session for your team.

Please see below for February sessions:

Location Date Time
Scape 0.06 Wednesday 8th February 2017 2pm – 3pm
Online session using Skype for Business* Thursday 23rd February 2017 10am – 11am

We are also happy to run drop-in sessions at other QMUL locations for teams who have a number of people interested in speaking to an adviser. Contact us on if you would like to discuss arranging a session for your team.

* If you are using a QMUL centrally managed computer you will already have Skype for Business installed (you can use the search menu on the start screen to find it) but if you are using a device that is your own or supplied by your department, you will need to install the Skype for Business app first. Help with installing or using it can be obtained from ITS helpdesk: or ext: 8888.

Courses for February and March

We have spaces available on our regular programme of personal effectiveness and leadership and management topics.

If you or your colleagues would like to find out more or book to attend any of the sessions below:

  1. Click here to log in to our course bookings site*
  2. Then click to follow the link from the title that interests you to view the course details and reserve your place.
Code Title Date Time
PD172 Unconscious Bias Training 07/02/2017 13:30 – 16:30
PD181 Recruitment and Interview Selection: Refresher 13/02/2017 13:30 – 15:30
PD134 Data Protection and Freedom of Information 14/02/2017 10:00 – 12:00
PD172 Unconscious Bias Training 15/02/2017 13:30 – 16:30
PD138 Two days Event Management 15/02/2017 &14/03/2017 13:00 – 16:00
PD156 Building Personal Resilience 21/02/2017 10:00 – 12:30
PD143 Working to your Personal Strengths 22/02/2017 10:00 – 16:00
PD103 Difficult Relationships and Conversations 28/02/2017 09:30 – 16:30
PD169 Recruitment and Interview Selection 06/03/2017 09:30 – 15:30
PD172 Unconscious Bias Training 08/03/2017 09:30 – 12:30
PD172 Unconscious Bias Training 21/03/2017 13:30 – 16:30
PD103 Difficult Relationships and Conversations 28/03/2017 09:30 – 16:30


* If you haven’t previously created an account on the course booking site, e.g. to book your induction, you will need to register first and if you have forgotten your password, you’ll need to organise a reset.

If the course you wish to attend is full, please add yourself to the waiting list and we will try to schedule another soon if there is sufficient demand and contact you to let you know when it’s running.

If you don’t see a course listed that covers your training requirements, you can view the rest of our offer for the coming year on our bookings site by entering PD in the course code field and selecting Search. If you still don’t find a suitable course, email: with details of your requirements for further advice.