We want all our students to thrive. This means recognising our diverse student body and providing an inclusive experience. To address this we are delivering a programme of activities prioritised according to evidence drawn from our research, good practice at Queen Mary, and research from the sector.
The work of the ERS team aims to understand the barriers to success Queen Mary students face, and then to design and put in place interventions to address those barriers. We work with colleagues in Schools and professional services to develop processes, training and systems to improve student support and ensure good practice is shared. For example, in conjunction with IT we have developed a Queen Mary engagement analytics system to help identify students at risk of disengagement. Moving forward we are using this to improve the support provided to students via Queen Mary’s personal tutoring offering.